Refund Policy
Refund Policy
At Lakshayaa Collections, we stand behind the quality of our handcrafted jewelry. In the case of a damaged or broken item, we offer a free replacement — not a monetary refund.
Return Eligibility
Returns are accepted only if the product is damaged or broken upon delivery. All returns are subject to valid inspection and verification by our team.
How to Return
If you receive a damaged or broken item, please contact us immediately with your order number, photos of the damage, and a description of the issue. We will review your request and provide return instructions if approved.
Inspection Process
Once we receive your returned item, our team will conduct a thorough inspection to verify the damage. This process typically takes 3-5 business days.
Replacement Policy
If your return is approved after inspection, we will send you a replacement of the same product. Please note that we do not offer money refunds — damaged or broken items will be replaced with a new piece.
Contact Us
If you have any questions about our policy or need to report a damaged item, please contact our team immediately.